• Eligibility for Returns:
    • We offer returns for eligible products purchased from our e-shop.
    • The product must be in its original condition, unused, and undamaged.
    • The product must be returned within a 30-day period from the date of purchase.
    • Proof of purchase, such as an order confirmation or receipt, is required.
  • Return Process:
    • To initiate a return, please contact our customer support team or use the designated return link on our website.
    • Provide the necessary information, such as order details, reason for return, and any supporting documents or pictures if needed.
    • Once the return is approved, you will receive further instructions on how to send back the product, including the return address and any packaging requirements.
  • Return Shipping:
    • Customers are responsible for shipping the product back to us.
    • We recommend using a trackable shipping method and obtaining a proof of shipment.
    • Return shipping costs may be borne by the customer unless the error was on our part.
  • Inspection and Refund:
    • Upon receiving the returned product, we will inspect it to ensure it meets the return conditions.
    • If deemed suitable, a refund will be issued using the original payment method or, alternatively, through another agreed-upon method.
  • Refund Timing:
    • We aim to process refunds as swiftly as possible.
    • However, delays might occur based on the payment method and the customer’s bank.
  • Non-Returnable Items:
    • Some items might be excluded due to hygiene specifications, copyright regulations, or other rules. Such items will be noted on the website.
  • Exchanges:
    • Exchanges might be offered based on product availability and customer preferences.
  • Customer Support:
    • Our team is available for any inquiries or concerns related to returns.